Privacy Policy Sonic188 – Malaysian Player Data Protection

Introduction & Scope of Privacy Policy

Welcome to Sonic188's Privacy Policy page. Sonic188 ("we", "the platform", or "Sonic188") operates an online sports betting and entertainment platform serving exclusively Malaysian players. We are fully committed to protecting the privacy and security of the personal information of every user who trusts our platform.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. It sets out in detail: the types of personal information we collect, the purposes for which it is used, how we protect it, to whom it may be disclosed, and the rights you hold in relation to your personal data.

By using the sonic188 platform — whether via the website, mobile app, or other available channels — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the sonic188 platform and contact us to request data deletion.

Types of Personal Data We Collect

Sonic188 collects your personal information only to the extent necessary to provide you with a secure, orderly, and high-quality service. We do not collect data beyond what is required for operational and legal compliance purposes.

How Sonic188 Collects Your Data

Your personal data is collected through several different methods as you interact with the sonic188 platform:

• Account Registration: When you register a new account at sonic188, you provide basic information such as your name, Malaysian phone number, and email address directly.
• KYC (Know Your Customer) Process: For identity verification required prior to large withdrawals or as required by compliance obligations, you may be asked to submit supporting documents such as your MyKad.
• Financial Transactions: Every deposit and withdrawal made via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, or CIMB Clicks leaves a transaction record stored in our system.
• Automatic Platform Usage: Our systems automatically record technical and activity data while you use the platform — including pages visited, session duration, matches accessed, and types of bets placed.
• Cookie Technology: sonic188 uses cookies and similar technologies to enhance the user experience, maintain login sessions, and analyse platform usage patterns.
• Direct Communications: When you contact the sonic188 support team via live chat, email at support@sonic188.biz, Telegram, or WhatsApp, the conversation is recorded for quality and compliance purposes.

How Your Personal Data Is Used

Sonic188 uses the personal data collected for the following purposes, all aimed at enhancing your security and experience on our platform:

Data Sharing & Disclosure to Third Parties

Sonic188 does not sell, lease, or trade your personal data to any third party for their own marketing purposes. Your information is only shared in very limited and necessary circumstances:

• Payment Service Providers: Transaction information is shared with eWallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and banks (Maybank, CIMB) solely for the purpose of processing your payment. These providers are governed by their own privacy policies and are subject to Malaysian legal compliance.
• Regulatory Authorities: Information may be disclosed to Malaysian legal authorities, regulatory bodies, or law enforcement agencies when required by law or a valid court order.
• Technology Service Providers: Selected technical partners of Sonic188 that provide services such as server hosting, data analytics, and cybersecurity may have limited access to your data within the scope of their work — all subject to strict confidentiality agreements.
• Fraud Investigation: In cases of suspected fraud or illegal activity, certain information may be shared with the relevant authorities for investigation purposes and to protect other players.

All third parties that receive your data from Sonic188 are contractually bound to use that data only for permitted purposes and to protect it to a security standard equal to or higher than our own.

Sonic188's Data Security Measures

Sonic188 continually invests in the latest security infrastructure to ensure the personal data of all Malaysian players is protected to the highest standard at all times:

• 256-bit SSL Encryption: All communications between your device and Sonic188's servers are encrypted using 256-bit SSL — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Data-at-Rest Encryption: Personal data stored in Sonic188's databases is encrypted at rest using AES-256 encryption.
• Strict Access Controls: Only sonic188 staff who require access to perform their specific duties are permitted to access users' personal data, and all access is logged and monitored.
• 24/7 Monitoring: An intrusion detection system (IDS) and anomaly monitoring operate around the clock to detect and respond to any security threats immediately.
• Two-Factor Authentication (2FA): Sonic188 offers and encourages the use of 2FA for all user accounts as a highly effective additional layer of protection.
• Regular Security Audits: The Sonic188 platform undergoes regular third-party security audits to identify and address any vulnerabilities before they can be exploited.

Cookies & Tracking Technologies

Sonic188 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and understand overall platform usage patterns.

• Essential Cookies: Required for core platform functions such as maintaining login sessions and user preferences. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how users navigate the platform — pages visited most frequently, time spent, and error messages encountered. This data helps sonic188 improve platform performance.
• Functional Cookies: Saves your preferences such as interface language and display settings to provide a more personalised experience on your next visit.
• Analytics Cookies: Sonic188 uses recognised third-party analytics tools to understand overall usage trends — all data is collected in aggregate and anonymised form.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Sonic188 platform and your betting experience. Please refer to your browser's documentation for cookie management guidance.

Data Retention & Deletion

Sonic188 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, and to comply with applicable Malaysian legal and regulatory obligations.

• Active account data is retained for the duration your account remains active on Sonic188, plus any post-termination retention period required by law.
• Financial transaction records (deposits and withdrawals in MYR) are retained for a minimum of 7 years in accordance with Malaysian accounting and tax compliance requirements.
• KYC documents and identity verification records are retained for 5 years following account termination, in compliance with Malaysia's AML legal requirements.
• Once the specified retention period has lapsed, your data will be permanently deleted from Sonic188's systems or anonymised for internal statistical purposes only.

Your Personal Data Rights

As a Malaysia-based Sonic188 user, you have the following rights regarding your personal data as protected under the Personal Data Protection Act 2010 (PDPA) Malaysia:

To exercise any of the above rights, please contact Sonic188's Data Protection Officer at support@sonic188.biz clearly stating the right you wish to exercise and your account details for identity verification purposes.

Child Protection

Sonic188 strictly prohibits use of the platform by individuals under the age of 18. We do not target, advertise to, or knowingly collect the personal data of minors under any circumstances.

• All users registering an account at sonic188 are required to confirm that they are 18 years of age or older. Additional age verification may be carried out through the KYC process at any time.
• Should Sonic188 discover that personal data of a minor has been collected inadvertently, such data will be deleted immediately and the account in question will be terminated.
• Parents or guardians who suspect their minor child has registered on Sonic188 without permission are urged to contact us immediately at support@sonic188.biz.

Privacy Policy Amendments

Sonic188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or relevant technological developments.

• Any material amendments to this Privacy Policy will be communicated to active users via their registered email or in-platform notification at least 14 days before the changes take effect.
• The latest version of the Privacy Policy will always be available on this page, with an updated "Last Updated" date.
• Your continued use of the Sonic188 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding Sonic188's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

• DPO Email: support@sonic188.biz (Please mark the subject: "Data Privacy Enquiry") — response within 14 business days
• Live Chat: Available 24/7 within the Sonic188 platform — for general privacy-related enquiries
• Telegram & WhatsApp: For immediate enquiries that do not involve the disclosure of sensitive data

Sonic188 is committed to addressing all privacy-related queries and complaints seriously and promptly. If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.